Frequently Asked Questions

Everything you need to know about our biological beauty solutions.

Are Grown Alchemist products organic and natural?

Yes, we prioritize organic, plant-based ingredients and utilize advanced cellular science to ensure our formulas are both natural and highly effective without the use of harmful chemicals.

Do you test your products on animals?

Grown Alchemist is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we are committed to ethical sourcing throughout our supply chain.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is provided via email once your order has shipped.

Can I return a product if it's not right for my skin?

We want you to love your results. If you are not satisfied, we accept returns on items purchased directly from our website within 30 days of delivery, provided they are in their original packaging.

How can I determine which products are right for my skin type?

Each product page includes a 'Skin Type' recommendation. For a more personalized regimen, you can use our online skin consultation tool or contact our customer care team for expert advice.

Are your product containers recyclable?

Sustainability is core to our mission. Most of our packaging is made from glass or highly recyclable materials like aluminum to minimize our environmental footprint.